Dear Customers,
MoleculeX will never, under any name or for any reason, request your bank account information, credit card information, or other financial details via text message or phone call. MoleculeX will also never ask you to visit a bank counter or operate an ATM through such methods.
If you receive any related phone calls or text messages, please stay alert and do not follow instructions from unknown callers. If you have any concerns, please contact MoleculeX customer service immediately or call the National Police Agency’s 165 Anti-Fraud Hotline for verification.
When you receive calls from unknown numbers beginning with “+”, “+2”, or similar prefixes, please be especially cautious. Please also beware of caller ID spoofing or scammers pretending to be companies, banks, or judicial authorities. Do not click on unknown links, unfamiliar LINE friend invitations, or suspicious text messages.
Common scam tactics include claims such as “duplicate orders,” “mistaken installment payment setup,” or “incorrect orders” to gain consumers’ trust, followed by requests to operate online banking or ATMs. If the matter is related to your bank account or payment records, please contact your bank directly. If the caller asks you to operate your account, provide personal information, or disclose financial details, please refuse immediately to reduce the risk of fraud.
We also recommend that you regularly change your member account password, strengthen your password by using a combination of uppercase and lowercase letters and numbers, and avoid entering your account or password on public computers to improve your information security.
MoleculeX wishes you all the best.
165 Anti-Fraud Website: https://165.npa.gov.tw/#/
Customer Service Phone: 0986 957 034
LINE Official Account: https://lin.ee/zWdtVjBn
Customer Service Email: info@moculex.com
